Check-out our Frequently Asked Questions . . .

What is included in the price of the tour? All transportation, hotel accommodations, transfers, cruise fares (where applicable), Tour Director, luggage handling, local guides, admission to attractions listed in the itinerary, entrance fees, and meals that are specified on the itinerary are included in the prices listed.

What is not included in the price of the tour? Room service, personal tips, on-ship gratuities (where applicable), airline baggage fees (where applicable) and meals (other than those specified) are not included in the price of the tour.

What does “B”, “L”, and “D” on the Tour Brochure and Itinerary. What do they stand for? The letters represent meals that are included on each day of the itinerary. “B” = Full breakfast, “L” = Lunch, and “D” = Dinner.

Seating – Extended Tours: There are no seats assigned. For extended tours, a seat rotation plan will be explained and followed. This allows everyone to meet more of the travelers on the tour. The escorts or drivers cannot make exceptions in the rotation out of fairness to the other travelers. We do allow Travelers to have a seat in the back of the motorcoach and “NEST” as we call it. Meaning they will NOT follow seat rotation and can have the seat to “NEST” for the duration of the tour. If you “NEST”, each evening you may leave jackets, maps, totes, etc. in/or above your seat and do not have to take them into the hotel each night. At any point of the tour you can ask to “NEST” and your “nesting” seat will be directly in front of the current nesters.

Seating – Day Trip: There are no seats assigned. For Day Trips the seat you get in the morning is your seat for the rest of the day.

Seating – Doubles: When you sign-up for a tour and are a double – your seat on the motorcoach is next to your traveling roommate.

Seating – Singles/Triples: In the event a tour is full, singles and triples may need to sit in the seat beside a fellow traveler.

Are Tips and Gratuities included in my Tour Price?

Driver – Yes, Gratuities are included in the price of your tour.

Tour Director – Yes, Gratuities are included in the price of your tour.

Local Step-on Guides – Yes, gratuities are included.

Special Activities: (Boat Rides, Train Rides, Trolley Tours) if included on Tour Itinerary – Yes, gratuities are included.

Meals included in Itinerary – Yes, gratuities are included.

Meals on your own – No, gratuities are not included.

Wheel Chair Assistance – No, gratuities are not included. This is on your own and customary.

Luggage Handling – Yes, gratuities are included for Hotel, Air Port and Cruise Terminal.

Luggage Guidelines – How many bags may I bring? Motorcoaches have large luggage bays accessible from the outside and overhead storage as well for small carry-on bags. There is enough room in the overhead compartments for each passenger to have one small tote bag for personal items.

Checked Luggage should be 50 lbs or less.
A second piece of is considered a “carry- on” and must be handled by traveler (see notes on Carry-on)
Always keep your medicine with you. Do not leave it in your checked baggage.

Carry-on: Carry-ons can hold your PJ’s, toothbrush, toothpaste, make-up and medication, etc. Great for when you are waiting on your luggage to be delivered to your hotel room.

Remember: Carry-ons are your own responsibility (you will need to take them to and from the motorcoach). Please, do not leave carry-on out for luggage pick-up.

Tote Bag: A tote bag is for snacks and personal items. Tote bags are kept onboard the motorcoach with you, and during the day can be stored in the overhead compartment. (Make sue if you have medication you need during the day to put it in this bag).

What is the Cancellation & Payment Policy:

Deposit & Payments-Multi-Day Tours: $50 deposit on tours 2-3 days or less; $100 deposit tours 4-7 days; $200 deposit on tours 8 days or more. Call number below for deposit information on Cruises and International Tours. Day Trips: Full payment due with reservation unless otherwise noted. Balance due can vary by tour and is noted on each tour brochure.

Individual Cancellation & Refunds: Notice of individual cancellations should be made in writing. Individual cancellations are subject to the following penalties:

Multi-Day Tour Cancellations: Cancellations made more than 45 days prior to tour departure are subject to a $25 cancellation fee, plus any expenses incurred by Travel Masters NWA on behalf of the client. Cancellations made forty-five to thirty-one (45-31) days prior to departure will be subject to a 50% cancellation fee plus any expenses incurred by Travel Masters NWA on behalf of the client. NO refunds will be issued on cancellations made thirty to zero (30 – 0) days prior to tour date.

Day Trip Cancellations: Cancellations made more than 30 days prior to tour departure are fully refundable. Cancellations made thirty to fifteen (30-15) days prior to departure will be subject to a 50% cancellation fee, plus any expenses incurred by Travel Masters NWA on behalf of the client. NO refunds will be issued on cancellations made fourteen to zero (14 – 0) days prior to tour date.

Travel Protection: Travel Masters NWA encourages you to consider the purchase of a Travel Protection Plan. Travel Masters NWA offers our customers Travel Protection Plans from Travel Insured International, Inc. The cost is based on the dollar amount of your tour. Benefits only apply when you have purchased this plan within 14 days of the initial tour deposit/full payment of your tour.

Travel Protection Plan Details: If you purchased the Travel Protection Plan you can view details of the coverage you purchased by visiting Travel Masters NWA’s website at: travelmastersnwa.com/travelprotectionplans then click on the Lite or Deluxe (Tours outside of the USA) Coverage Brochure. If you have questions or need to start a claim on your Travel Protection Plan: Please call Frank Scherer, Travel Masters NWA (479) 238-2667 or email: Frank@TravelMastersNWA.com

Responsibility: Travel Masters NWA acts only as your agent in arranging various accommodations and assumes no responsibility or liability in connection with the service of any conveyance. Travel Masters NWA is not responsible for loss or injury in connection with sightseeing, excursions, restaurants, foods or liquids, hotel or motel accommodations, or loss of any personal item or baggage. The airlines, coach companies, or other transportation companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not on board. Travel Masters NWA reserves the right to accept, decline, or to retain any person as a member of the tour. Travel Masters NWA reserves the right to make alterations in a tour, should it become necessary, without penalty to the operator and/or cancel any tour prior to departure and shall be responsible for only those refunds of payments paid by said participants. We try to ensure brochure accuracy at the time of printing. However, Travel Masters NWA shall not be held responsible for printing or typographic errors, or errors arising from unforeseen circumstances. Note: In the event a tour is full Singles & Triples may share seat set on motorcoach and other means of transportation with fellow travelers. You are welcome to leave vehicles at our departure locations during the tour. Please be advised that Travel Masters NWA, Siloam Springs Regional Hospital, Arvest Ballpark, and Joplin Regional Airport accept no responsibility for theft, injury or damage to vehicles while parked at the departure locations.

Are electric scooters, walkers, and wheelchairs allowed on tour? Due to the amount of activity that we engage in on most of our tours, we encourage folks to study the tour itinerary carefully. We adhere to the ADA laws and will accommodate anyone to the best of our ability. Due to their size, electric scooters are only allowed on a case-by-case basis. Please let us know at the time of booking if you need to bring a scooter.

How do I dress on Tours? Casual clothes are appropriate for all activities and travel. We suggest “layering” as the temperatures will vary outside and on the motorcoach. Departure Itineraries will note if any dress code is ever required.

Can I charge my phone or tablet on the motor coach? Yes, there are 110v charging ports on the motorcoaches.

Do the motor coaches have restrooms? Yes, full-sized motor coaches have restrooms.

Is smoking allowed? Smoking (both tobacco and electronic) is prohibited on the motorcoach, but you may take advantage of the breaks on the tour to smoke.

Are conceal-and-carry firearms allowed? NO. Firearms are prohibited on the tour. No Exceptions.